2022-05-25 | NYSE: DUKE | Press release


CHARLOTTE, North Carolina, May 25, 2022 /PRNewswire/ — Memorial Day weekend is the traditional start of summer. It’s also the start of what forecasters predict will be an active hurricane season.

Duke Energy encourages customers to prepare for hurricanes and other severe storms to protect their families and property during the long hurricane season. From June 1 to November 30.

The National Oceanic and Atmospheric Administration projects another active hurricane season with 14 to 21 named storms. Of those storms, they estimate that 6 in 10 could be hurricanes, including 3 in 6 of Category 3 or greater with winds of 111 mph or greater.

If you live in the coastal area North Carolina, Caroline from the south Where Florida, ready.gov invites you to have a plan. If you live inland in these states, major hurricanes often bring high winds and heavy rain. You should also prepare yourself.

As part of a path to net zero and advancing its network, Duke Energy is making improvements throughout the year to increase reliability and prevent outages in its six-state service area for its customers . These improvements are especially important during hurricane season to help reduce the number and duration of outages for the communities served.

“Our main goal is to strengthen the network to reduce power outages and to advance the infrastructure to restore power more quickly during the next storm,” said scott batson, director of distribution. “We have thousands of dedicated line technicians, tree lifters and support crews ready to respond safely throughout hurricane season and beyond, when our customers rely on us most.”

Duke Energy has a comprehensive storm response plan built on decades of experience and improvement. Advanced damage forecasting and modeling processes help the company strategically place crews, support resources and equipment ahead of the storm to respond quickly in the event of an outage. And partnerships between Duke Energy and peer utilities provide additional resources to shorten response times and get communities back on their feet faster. This collaboration is increasingly important as utilities face storms that increase in frequency and severity.

Grid reinforcement work further improves Duke Energy’s storm response. The company installs stronger poles and improves cables, places fault-prone lines underground, cuts vegetation near power lines, and installs self-healing technology that can automatically detect power outages and redirect power to other lines to restore food faster. In 2021, self-healing technology helped Duke Energy avoid more than 700,000 extended outages at customers, saving more than 1.1 million hours of lost total downtime.

In addition to high winds, major storms also cause flooding which can disrupt service. Duke Energy has reinforced anti-flood barriers and relocated equipment at more than 13 substations in the Carolinas. Additionally, Duke Energy has been proactively preparing year-round to ensure it has an adequate inventory of equipment to respond to storms this season as the country faces power-chain issues. supply.

Just as Duke Energy prioritizes the safety of its teams and communities, it also encourages its customers to do the same for themselves by having a plan in place in case they experience an extended power outage after severe weather. . Here are some recommended safety tips:

Before the storm

  • Create (or update) an emergency supply kit to save valuable time later. The kit should include everything an individual or family would need for at least two weeks, especially medicine, water, non-perishable food, and other supplies that might be hard to come by after a storm.
  • Keep a portable radio or TV or NOAA weather radio handy to monitor weather forecasts and important information from state and local authorities.
  • Charge cell phones, computers and other electronics ahead of storms to stay connected to important safety and response information. Consider buying portable chargers and make sure they are fully charged as well.
  • Maintain a plan to move family members – especially those with special needs – to another safe location in the event of an extended power outage or if an evacuation is necessary.
  • Review insurance policies and include extra copies of policies and other important documents in your emergency supply kit (ideally in a waterproof container).
  • Pet owners should arrange to stay in pet-friendly bug out shelters, homes of friends or family members, or pet-friendly hotels.

after the storm

  • Stay away from downed or sagging power lines. Consider all live lines, as well as trees, branches, or anything in contact with the lines.
  • If a power line falls across a car you are in, stay in the car. If you MUST get out of the car due to a fire or other life-threatening situation, do your best to get out of the car and land on both feet. Make sure no part of your body is touching the car when your feet touch the ground.

For more tips on how to prepare for storm season and how Duke Energy can help, please visit duke-energy.com/StormTips. For storm updates or power restoration, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy). A checklist serves as a useful guide, but it is essential before, during and after a storm to follow the instructions and warnings of emergency management officials in your area.

Outage reports

While residents of coastal areas, including Florida and the Carolinas, are most susceptible to hurricanes, these storms can also bring high winds and damaging rains inland.

Before the storm hits, customers should contact us to ensure their contact information is up to date and their communication preferences are noted, so that they receive proactive updates on the status of an outage. current they might experience. Customers experiencing an outage during a storm can report it as follows:

  • Use the Duke Energy mobile app – Download the Duke Energy app from a smartphone via Apple Store or Google Play.
  • Visit duke-energy.com on a desktop or mobile device.
  • Text 57801 (standard text and data rates may apply).
  • Call the automated outage reporting system for your utility:

Customer service specialists will be on hand to handle customer calls when needed, with more than 1,500 additional corporate responders from all Duke Energy jurisdictions available to assist as needed.

duke energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 8.2 million customers in North Carolina, Caroline from the south, Florida, Indiana, Ohio and Kentucky, and collectively possess 50,000 megawatts of power capacity. Its natural gas unit serves 1.6 million customers in North Carolina, Caroline from the south, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to meet its goals of net methane emissions from its natural gas business and at least 50% carbon reduction from power generation by 2030 and net emissions carbon emissions by 2050. Zero goals also include Scope 2 emissions and some Scope 3 emissions. zero-emission power generation such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Top Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. Duke Energy lighting features stories about people, innovations, community issues and environmental issues. Follow Duke Energy on Twitter, LinkedIn, instagram and Facebook.

Media contact: Keith Richardson


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