2022-07-01 | NYSE: DUKE | Press release

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  • In 2021, intelligent self-healing technology in Florida averted nearly 250,000 extended customer outages, saving nearly 17 million minutes of customer outages.

ST. PETERSBURG, Florida., July 1, 2022 /PRNewswire/ — As Florida heads into another month of hurricane season and as afternoon thunderstorms become more frequent, Duke Energy Florida’s smart self-healing technology continues to benefit customers during power outages.

Just as a GPS can redirect traffic during an accident, self-healing technology can automatically detect power outages and quickly redirect power to restore service faster or avoid the outage altogether.

Last year, this technology prevented nearly 250,000 extended power outages at customers Floridasaving nearly 17 million minutes of total lost downtime.

“We are working hard to provide reliable, increasingly cleaner and safer electricity,” said the state chairman of Duke Energy in Florida. Melissa Seixas. “We know the frequency and intensity of storms are increasing, so it’s important that we take action today to protect the network from the impacts of the weather and increase reliability for all of our customers.”

Currently, 53% of Duke Energy Florida customers are serviced by some form of automated self-healing or restoration technology, an increase of 14% from 2020.

Over the years, self-healing technology has brought tremendous benefits to Florida customers during times when Duke Energy has experienced major outages on its system due to extreme weather conditions.

  • Tropical Storm Collin – June 2016. Over 11,000 extended customer power outages averted, saving over 2 million minutes of customer downtime.
  • Hurricane Hermine – September 2016. Over 27,000 extended customer power outages averted, saving over 3 million minutes of customer downtime.
  • Hurricane Matthew – October 2016. Over 1,000 extended customer power outages averted, saving over 159,000 minutes of customer downtime.
  • Hurricane Irma – September 2017. Over 12,000 extended customer power outages averted, saving over 5 million minutes of customer downtime.
  • Hurricane Michel – October 2018. Over 10,000 extended customer outages averted, saving over 1.8 million minutes of customer outages.
  • Hurricane Eta – November 2020. Over 13,000 extended customer outages averted, saving over 1.7 million minutes of customer outages.
  • Tropical Storm Fred – August 2021. Over 5,000 extended customer outages averted, saving over 1.2 million minutes of customer outages.

In less than 10 years, Duke Energy Florida expects 80% of its customers to be served by some form of self-healing technology. Click on here to view Duke Energy Florida’s 2021 Self-Healing Technology data by county.

Additionally, Duke Energy has reduced the average time a customer experiences an outage by approximately 20% over the past five years, according to the System Average Outage Duration Index (SAIDI), which indicates the time during which the average customer experiences a sustained outage. breakdown.

Over the next 10 years, Duke Energy Florida will continue to make strategic investments in strengthening its infrastructure, reducing downtime associated with extreme weather events, reducing restoration costs and improving overall reliability. of service.

Self-Healing Technology Video.

Animation video of the self-healing grid system.

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers over a 13,000 square mile service area in Florida.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 8.2 million customers in North Carolina, Caroline from the south, Florida, Indiana, Ohio and Kentucky, and collectively possess 50,000 megawatts of power capacity. Its natural gas unit serves 1.6 million customers in North Carolina, Caroline from the south, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to meet its goals of net methane emissions from its natural gas business and at least 50% carbon reduction from power generation by 2030 and net emissions carbon emissions by 2050. Zero goals also include Scope 2 emissions and some Scope 3 emissions. zero-emission power generation such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Top Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. Duke Energy lighting features stories about people, innovations, community issues and environmental issues. Follow Duke Energy on Twitter, LinkedIn, instagram and Facebook.

Media contact: Audrey Stasko

Cell: 315.877.3031

Media line: 800.559.3853

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