2022-09-14 | NYSE: DUKE | Press release

  • Company shares important security tips, ways to report and receive updates and outage notifications

ST. PETERSBURG, Florida., September 14, 2022 /PRNewswire/ — September is National Preparedness Month and with hurricane season approaching, Duke Energy Florida reminds its customers to stay alert and continue to take steps to prepare for major storms and other emergencies.

“Duke Energy is focused on year-round preparedness to minimize the impact of storms and keep our customers, communities and crews safe,” said Melissa Seixas, State President of Duke Energy in Florida. . “We are working hard to improve our customers’ reliability, harden the network against inclement weather, and provide timely information when outages occur. However, it is essential that customers do what they can now to protect their families. , their homes and businesses in the event of major storm strikes.”

Duke Energy encourages customers to have a plan in place to respond to an extended power outage following a hurricane or other extreme weather. Below are some tips to protect you and your family in the event of a power outage.

Keep these items handy

Create (or update) an emergency supply kit to save valuable time later. The kit should include everything an individual or family would need for at least two weeks, especially medicine, water, non-perishable food, and other supplies that might be hard to come by after a storm.

If someone in your home has special needs or depends on medical electrical equipment, determine now what action you would take in the event of an extended power outage (i.e., move a family member or have a backup generator available).

Be careful

  • If you see a downed power line or safety hazard involving our equipment, call Duke Energy at 800.POWERON (800.769.3766), or call 911 immediately. Do not touch a power line or anything in contact with it and keep others away until help arrives.
  • Stay away from downed or sagging power lines. Consider all live lines, as well as trees, branches, or anything in contact with the lines.
  • If a power line falls across a car you are in, stay in the car. If you MUST get out of the car due to a fire or other life-threatening situation, do your best to get out of the car and land on both feet. Make sure no part of your body is touching the car when your feet touch the ground.

Stay logged in

Before a storm hits, customers should ensure their contact details are up to date and their communication preferences are noted in their account so they can receive proactive updates from Duke Energy on the status of a power outage.

Make sure your cell phone is fully charged and phone numbers are handy in case you need to check on family or friends at other locations or call travel agencies. emergency response.

Outage reports

Customers experiencing an outage during a storm can report it as follows:

  • Use the Duke Energy mobile app – Download the Duke Energy app from a smartphone via Apple Store or Google Play.
  • Visit duke-energy.com on a desktop or mobile device.
  • Text 57801 (standard text and data rates may apply).
  • Call Duke Energy Florida’s automated outage reporting system: 800.228.8485.

There is also an interactive breakdown map where customers can find up-to-date power outage information, including total system-wide outages and estimated times to restore.

Restoration of power

If you experience a power outage after inclement weather, it’s likely that many other customers will be away as well. In the event of widespread power outages, Duke Energy follows a restoration process that first focuses on assessing the damage and then prioritizing repairs that will restore power to the greatest number of customers in the safest way. , as quickly and efficiently as possible. The focus is on vital public health and safety facilities such as hospitals, law enforcement, fire departments and water treatment facilities. This video explains the process.

For more tips on how to prepare for storm season and how Duke Energy can help, please visit duke-energy.com/StormTips.

For storm updates or power restoration, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (duke energy). A checklist serves as a useful guide, but it is essential before, during and after a storm to follow the instructions and warnings of emergency management officials in your area.

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers over a 13,000 square mile service area in Florida.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 8.2 million customers in North Carolina, Caroline from the south, Florida, Indiana, Ohio and Kentucky, and collectively possess 50,000 megawatts of power capacity. Its natural gas unit serves 1.6 million customers in North Carolina, Caroline from the south, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to meet its goals of net methane emissions from its natural gas business and at least 50% carbon reduction from power generation by 2030 and net emissions carbon emissions by 2050. Zero goals also include Scope 2 emissions and some Scope 3 emissions. zero-emission power generation such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Top Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. Duke Energy lighting features stories about people, innovations, community issues and environmental issues. Follow Duke Energy on Twitter, LinkedIn, instagram and Facebook.

Media contact: Audrey Stasko

Cell: 315.877.3031

Media Line: 800.559.3853

Twitter: @DE_AudreyS

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